Question 1

What if I have allergies?

Accepted Answer

If you have allergies, please read the ingredients list thoroughly. Some products contain essential oils, milk, and almond products. If you are uncertain about a product, please feel free to contact me. In the case of any irritation, discontinue product use!

Question 2

How long do the soap bars last?

Accepted Answer

Our soap bars typically last about a month with daily use. They are cured for 4-6 weeks to ensure durability. Use a draining dish to extend their lifespan.

Question 3

How do I place an order?

Accepted Answer

You can order through the website at any time. For special request or questions, feel free to email me!

Question 4

What is your return policy?

Accepted Answer

If there is an issue with your order such as missing, damaged, or incorrect items, please contact me immediately. We will work with you to make things right.
 
Due to the nature of products, returns are not accepted for any used products or digital downloads. For clothing items, we ask that you are sure on sizing as these items cannot be returned, replaced, or exchanged. 
 
Returns MUST be packaged with delivery confirmation. We are not responsible for missing items without delivery confirmation or improperly packaged fragile items.

Refunds WILL NOT be honored after 15 days of product shipment.

Question 5

Will your items treat my health conditions?

Accepted Answer

I make absolutely no claims on product capabilities. Statements have not been evaluated by the FDA. My products are not intended to diagnose, treat, cure, or prevent any disease. However, I can educate you on common uses of natural ingredients. My goal is for you to make informed decisions on whatever purchase you make.

Question 6

Do you take custom orders?

Accepted Answer

Of course! I am creative and open to almost any request. Feel free to email me.

Question 7

Why do my soaps look different?

Accepted Answer

All our items are handmade, so slight variations between batches are normal. Rest assured, the quality remains the same.

Question 8

How do you handle my personal information?

Accepted Answer

We prioritize your privacy and do not sell or share your information with anyone. Your trust is important to us.

Question 9

Are your prices expensive/cheap?

Accepted Answer

It is a matter of perspective. Some customers find my products marginally priced compared to other online stores. Alternatively, some customers may point out that my prices are expensive.

Question 10

I didn't receive an order confirmation.

Accepted Answer

Please check your spam folder, and add me to your contacts list so you'll receive future emails in your inbox. 
 
If your order confirmation is not in your spam folder, please contact me with your name and email address used to place your order.

Question 11

How long do your bath scrubs last?

Accepted Answer

Our bath scrubs last up to 12 months after opening. Ensure you close them tightly and store in a dry area to maintain their quality.

Question 12

Are your scrubs safe for facial use?

Accepted Answer

We do not recommend using our scrubs on your face due to its sensitive nature. If you choose to do so, please perform a patch test first. We are not responsible for reactions from unintended use.

Savage Custom Creations

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